Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: January 1, 2026

1. Introduction

Brightling Properties, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

  • Fill out contact or inquiry forms on our website
  • Submit rental applications
  • Communicate with us via email, phone, or mail
  • Sign up for our services as a property owner or investor
  • Subscribe to our communications

This information may include:

  • Name, email address, phone number, and mailing address
  • Property information and ownership details
  • Financial information for tenant screening and investment purposes
  • Identification documents
  • Employment and income information
  • Emergency contact information

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • Device information (browser type, operating system, device type)
  • IP address and approximate geographic location
  • Pages visited, time spent on pages, and click patterns
  • Referring website addresses
  • Date and time of visit

2.3 Information from Third Parties

We may receive information about you from:

  • Credit reporting agencies (for tenant screening)
  • Background check providers
  • Property records and public databases
  • Service providers and business partners

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our property management services
  • Processing rental applications and screening potential tenants
  • Communicating with you about your property, investment, or tenancy
  • Sending transactional information, such as payment confirmations
  • Responding to your inquiries and requests
  • Complying with legal obligations and protecting our legal rights
  • Analyzing and improving our website and services
  • Sending marketing communications (with your consent where required)

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process personal information based on:

  • Consent: When you opt-in to marketing communications or certain data uses.
  • Contract: When processing is necessary to provide our services under a contract with you.
  • Legitimate Interests: For purposes like fraud prevention, security, and improving our services.
  • Legal Obligation: When we must comply with applicable laws and regulations.

5. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Contractors, maintenance vendors, accountants, and attorneys who assist in our operations.
  • Credit and Background Check Services: For tenant screening, with applicant consent.
  • Property Owners: Information about their properties and tenants as needed for management.
  • Business Partners: For investment coordination and service delivery.
  • Legal Authorities: When required by law, court order, or to protect our rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Your Rights and Choices

6.1 Rights Under GDPR

If you are in the EEA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request correction of inaccurate or incomplete information.
  • Erasure: Request deletion of your personal information in certain circumstances.
  • Restriction: Request that we limit processing of your information.
  • Data Portability: Receive your information in a structured, commonly used format.
  • Object: Object to processing based on legitimate interests or for direct marketing.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

6.2 Rights Under CCPA

If you are a California resident, you have the right to:

  • Know: Request disclosure of what personal information we collect, use, and share.
  • Delete: Request deletion of your personal information.
  • Opt-Out of Sale: We do not sell personal information.
  • Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, contact us at help@brightling-properties.com.

6.3 Marketing Choices

You may opt out of receiving marketing communications by clicking the unsubscribe link in any marketing email or contacting us directly. Note that you will still receive transactional communications related to your account or services.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. Financial and property records are typically retained for at least seven years. When information is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

10. Children's Privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when the policy was last revised. Your continued use of our website and services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

14. Supervisory Authority

EEA residents have the right to lodge a complaint with a supervisory authority if they believe their data protection rights have been violated.